Shipping & Returns
At Periwinkle Lane Studio, each item is thoughtfully prepared with care. Many of our products are personalized or made in small batches, so please review the details below before placing your order.
Order Processing
Most orders are processed within 3–7 business days, depending on the item and level of personalization required.
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If your order includes a custom or personalized product, production begins once all personalization details have been received.
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During busy seasons, processing times may be slightly longer. If you need an item by a specific date, please contact us before placing your order and we’ll do our best to help.
Local Pick Up
Most orders are processed within 3–7 business days, depending on the item and level of personalization required.
If your order includes a custom or personalized product, production begins once all personalization details have been received.
During busy seasons, processing times may be slightly longer. If you need an item by a specific date, please contact us before placing your order and we’ll do our best to help.
Shipping
We currently ship within Canada.
Shipping options and rates are shown at checkout based on the products in your cart and your delivery address.
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Please ensure your shipping address is correct before completing your order. Periwinkle Lane Studio is not responsible for delays or delivery issues caused by an incorrect or incomplete address.
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Once your order has been shipped, delivery times may vary depending on the carrier and destination.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery.
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Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
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We will review the issue and work with you to make it right.
Lettermail Shipping
Some small items, such as stickers or bookmarks, may qualify for lower-cost lettermail shipping.
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Please note that lettermail shipping is not tracked. Once the item has been mailed, we are unable to provide tracking updates or guarantee a specific delivery date.
Questions
If you have any questions about your order, shipping, pickup, or returns, please contact us before placing your order. We’re happy to help.
Returns & Exchanges
Because many of our products are personalized, custom-made, or produced in small batches, we do not accept returns or exchanges unless the item arrives damaged or there is an error with your order.
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Please review all personalization details carefully before submitting your
order.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
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Orders can only be cancelled if production has not yet started. Once a personalized or custom item is in production, it cannot be cancelled.